We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To make a return, you can contact us at the following address: rosehillparis@gmail.com. Please note that returns must be sent to the address provided by the postal service only.
Return shipping costs are the responsibility of the customer.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with all items contained in the envelope as well as in its original packaging. You will also need the receipt or proof of purchase. This proof of purchase must be inserted in the return envelope. You can always contact us with any questions regarding the return at rosehillparis@gmail.com.
Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the problem and remedy it.
14-day cooling-off period in the European Union
Notwithstanding the foregoing, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason whatsoever and without justification. As above, your item must be in the same condition as when you received it, unworn or unused, with the tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will inform you as soon as we have received and inspected your return, and we will let you know whether the refund has been approved or not. If the refund is approved, you will automatically be refunded to your original payment method within 10 business days. Please remember that the processing and display of the refund by your bank or credit card company may take some time.
If more than 15 business days have passed since the approval of your return, please contact us at rosehillparis@gmail.com.